Basic Support Plan
- Basic workstation and device support
- Anti-virus services
- Basic Cybersecurity
- Firmware and software update management
- Backup service management (cost of software not included)
- Additional IT support and project work after the on-boarding process at $150/hour
- Response time: within 48 hours
Premium Support Plan
- Fully managed IT services
- Anti-virus services
- Premium Cybersecurity
- Firmware and software update management
- Monthly vulnerability assessment
- Premium Backup Service
- On-site and off-site backups
- Premium Network Services
- Monthly assessment and optimization
- Unlimited technical support for day-to-day operations
- Additional project work after the on-boarding process at $125/hour
- Response time: within 24 hours
Priority+ Support PLan
- Fully managed IT services
- Anti-virus services
- Priority+ Cybersecurity
- Firmware and software update management
- 24/7 vulnerability monitoring
- Priority+ Backup Service
- On-site, off-site, and cloud backups
- Priority+ Network Services
- Weekly monitoring and assessment of network performance
- Periodic reporting on network performance
- Additional project work after the on-boarding process at $100/hour
- Response time: within 4 hours
Empowering NC Manufacturing Businesses with Headache-Free IT Support.
